At the startup, it was typically used by call center operators in order to listen and/or record conversations between call center 'agents' (making or taking calls and customers). However, call recording has become increasingly popular with organizations of all sizes because of its benefits.
What is Call Logging?
Call logging is a system that essentially produces reports from phone usage. It enables organizations to generate and analyze key information such as where a call is made or from, duration of the call, region or country it was made to or from, and which individual made that call.What types of Organizations can get benefit from call recording and call logging solutions?
- Security companies
- Emergency service providing companies
- Intelligence agencies
- Police stations
- Attorney offices
- Banks
- Stock brokers
- Commodity brokers
- Call centers
- Radio dispatch centers
- Airport control towers
- Railroad stations
- Power plants
- Hospitals, clinics, medical offices, health care providers