Live Call Monitoring System - ASLogger

ASLogger provides Web based call monitoring software so that you can monitor your call center, customer care center anywhere in the world. You can add bookmarks, notes, comments, tag, call rating during live call during monitoring.

ASLogger Provides real time call monitoring services to your supervisors to improve performance of your agents. Identify staff's shortcomings that need attention to increase overall group performance.
Monitor all agents' live calls from anywhere on the web using web based Real Time Call Monitoring software.

See live call "To" And "From" numbers
Send call via Email in WMA OR WAV format
Add multiple bookmarks at specific point in time during the call
Flag call with different rating levels
Silence on Demand
Start / Stop Recording on Demand
Rewind real time call to listen any recorded portion of a call
See network load while call is playing
Continues playback on any call
Multi-Channel Live Call Monitoring
Security on each channel with user rights management module
Mark any live call as an emergency/important call
See channels by users/group/Extension/Channel names
Add Call Rating

Live Call Monitoring System - ASLogger

Operating System: