Live Call Monitoring System - ASLogger

ASLogger Provides real time call monitoring services to your supervisors to improve performance of your agents. Identify staff's shortcomings that need attention to increase overall group performance.
Monitor all agents' live calls from anywhere on the web using web based Real Time Call Monitoring software.

• See live call "To" And "From" numbers
• Send call via Email in WMA OR WAV format
• Add multiple bookmarks at specific point in time during the call
• Flag call with different rating levels
• Silence on Demand
• Start / Stop Recording on Demand
• Rewind real time call to listen any recorded portion of a call
• See network load while call is playing
• Continues playback on any call
• Multi-Channel Live Call Monitoring
• Security on each channel with user rights management module
• Mark any live call as an emergency/important call
• See channels by users/group/Extension/Channel names
• Add Call Rating