Combine full motion video with synchronized audio recordings. Gain additional insight into agent/customer interactions and Identify and correct workflow issues
ASLogger provides a feature of agent's screen recording. It has a capability of multiple monitors screen recording so that supervisor can see agent's activities while he attended the calls.
Agent Screen Capture Recording Features:
Analyze Data For increase Business Productivity
Manually Begin Recording Employee Screens.
Verify Employees Are Following Company Policy with PC Usage.
Auto Trigger Screen Recording.
Manually Record PC Screens.
Customizable image quality and frame rate.
Support for multiple monitors.
Adjustable video Width and Height.
Record remote offices and at-home agents.
Agents will not notice any change in system performance when recording begins.
Synchronized audio/video playback with call.
Zoom In, Out.
Operating System:
Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2003, Windows 2000