Difference between Call Recording And Call Logging System
Call recording is a system that allows companies to monitor, listen, and record telephone conversation. It is also known as call monitoring as it is possible to listen to 'live' calls without recording them.
At the startup, it was typically used by call center operators in order to listen and/or record conversations between call center 'agents' (making or taking calls and customers). However, call recording has become increasingly popular with organizations of all sizes because of its benefits.
What is Call Logging?
Call logging is a system that essentially
produces reports from phone usage. It enables organizations to generate and analyze
key information such as where a call is made or from, duration of the call, region
or country it was made to or from, and which individual made that call.
What types of Organizations can get benefit from call recording and call logging solutions?
Security companies
Emergency service providing companies
Intelligence agencies
Police stations
Attorney offices
Banks
Stock brokers
Commodity brokers
Call centers
Radio dispatch centers
Airport control towers
Railroad stations
Power plants
Hospitals, clinics, medical offices, health care providers
